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Anyone have benchmarks for last-mile delivery satisfaction scores?

Working on a customer experience project for a logistics client and need some rough numbers to compare against. Even ballpark figures would help.

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customer-experiencedata-analyticscompetitive-analysis
Marcus Johnson
Marcus Johnson
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Industry benchmarks for last-mile delivery satisfaction typically hover around 78-85% CSAT, with top performers like Amazon pushing 90%+. J.D. Power and Convey (now project44) publish annual last-mile studies that are worth checking for more granular cuts by carrier and region. NPS benchmarks for the logistics sector tend to run 30-50, so anything above that is solid.
Anika Patel
Anika Patel

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