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How do you track switching behavior between cloud providers?

Working on a project around enterprise cloud adoption and trying to figure out the best way to capture why companies move from one provider to another. Any go-to approaches?

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David Kim
David Kim
Updated 3 days ago
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We've had good results combining exit interviews with procurement data analysis — the interviews surface the emotional/political reasons (vendor lock-in frustration, support issues) that surveys miss. Tools like G2 and TrustRadius also have decent review data you can mine for switching signals. If budget allows, a conjoint study with current multi-cloud users can quantify which pain points actually drive the decision vs. just cause complaints.

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