Best way to get honest feedback from patients about clinic experiences?

Question

Surveys always feel too polished and patients just click through them. Wondering if anyone has had luck with a different approach.

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Marcus Johnson · Answer

Honestly, post-visit text messages within 2 hours get way better response rates and more candid answers than those polished email surveys. We've also seen good results with short 2-question open-text formats — just ask 'what went well' and 'what could be better' and let them type freely. People open up way more when it doesn't feel like a formal survey.

Best way to get honest feedback from patients about clinic experiences?

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