How do you get honest feedback from patients about telehealth?

Anonymized post-visit surveys sent 24-48 hours later tend to get more honest responses than in-the-moment feedback. We also had good luck framing questions around specific pain points ('what took longer than expected?') rather than general satisfaction — harder to give a fluffy answer. Behavioral data like no-show rates and rebooking patterns can also tell you a lot without asking anyone anything.