Best way to survey patients about telehealth experience?

Question

Need to capture honest feedback from patients who've used telehealth in the last 6 months. Wondering if a short online survey works or if we need something more in-depth.

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Marcus Johnson · Answer

A short post-visit survey (5-7 questions max) sent within 24-48 hours via email or SMS works really well for telehealth — response rates drop fast after that window. Tools like SurveyMonkey or Typeform are fine, but if you're in healthcare, something HIPAA-compliant like Qualtrics is safer. If you want richer insights beyond ratings, add one open-ended question like 'What would have made this visit better?' — you'll get gold from that.

Best way to survey patients about telehealth experience?

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